Ray Tricker (MSc, IEng, CQP-FCQI, FIET, FCMI, FIRSE) is a Senior Consultant with over 50 years' continuous service in quality, safety and environmental management, project management, communication electronics, railway command, control and signalling systems, information technology and the development of molecular nanotechnology. He served with the Royal Corps of Signals (for a total of 37 years) and his work since leaving the services has centred on the European railways. Ray was also a UKAS assessor and he was the Quality, Safety and Environmental Manager for the project management consultancy responsible for overseeing the multi-billion-dollar Trinidad rapid rail system. As well as writing well over 60 books on diverse subjects he keeps busy assisting small businesses from around the world, helping them to produce their own auditable quality and/or integrated management systems. Samantha Alford (MSc, MCIPS) is an established technical author, instructor, business management specialist and data protection officer. She has over 35 years of continuous experience in compliance, governance and oversight and has worked in the public, private, voluntary and charity sectors. Samantha served in the Royal Air Force for 18 years and has a wide and varied skillset. Her book GDPR: A Game of Snakes and Ladders was published by Routledge in February 2020. Samantha has extensive experience in business management at both strategic and operational levels and her skillset includes planning, policy and business documentation, procedure development, contract management and performance measurement. She is a Director of Professional Procurement and Project Management Ltd and Chair of the Board of the local Chamber of Commerce.